Renter Tips

Enquiries and advice

Contact your local office for more information.

Click here for NSW rentals legislation and advice.

Rental Payments

All rental payments are only accepted by direct debit: cheque or savings. If you experience any difficulties in paying your rent, we encourage you to please contact your property manager to discuss as soon as possible.

Periodic Inspections

During the term of your tenancy, it is our policy to conduct six-month inspections. Your Property Manager will contact you to arrange a mutually convenient time to carry out the inspection. These inspections are to monitor how the property is being maintained and also to see what routine maintenance is required to be carried out by the rental provider.

Keys

One set of keys is provided at the commencement of the tenancy. These keys are photocopied and signed for by the renter. In most cases, a back-up set is held by our agency. These keys are security coded. If a renter locks themselves out or loses their keys, the office set, if held, may be collected by the renter in office hours, provided suitable photo ID is produced and they are signed for. These keys must be returned within 24 hours. It is always wise that the renter arranges a spare set of keys that are readily and easily accessible in case the above situation arises out of office hours. If a renter changes a lock, they are required to pass a copy on to their agent.

Insurance

We strongly suggest that you insure your personal possessions against loss, damage or theft. The rental provider does not have any obligation to insure your personal items.

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Repairs and maintenance

Before move out, all repairs, unless deemed as urgent under The Residential Tenancies Act 1997, are to be put in writing using the Maintenance Form provided in your renter folder. Alternatively, Maintenance Forms can be completed by clicking here.

If you property manager is located at the Canterbury, Blackburn, Doncaster or Ringwood offices, Maintenance Manager is available to report general and urgent maintenance.

If your Property Manager is located at Glen Iris office, please e-mail gleniris@fletchers.net.au

If your property is managed through any other office, you will need to contact those offices as previously instructed when you signed your initial rental agreement.

Either the rental provider or a tradesman organised by our firm will contact you to arrange a mutually convenient time to carry out the repair ASAP.

For Urgent Repairs after hours please contact our preferred Tradespeople.