Maintenance - Urgent Repairs
Maintenance - Urgent Repairs
To report Maintenance, please see below depending on which office your Property Manager is based:
Balwyn North, Blackburn, Bundoora, Canterbury, Doncaster East (Manningham), Glen Iris, Warrandyte Offices: Please use the Tapi Concierge system. Access it here.
Ballarat, Bentleigh, Casey, Mornington Peninsula (Blairgowrie), Wollongong Offices: Please use the PropertyMe Tenant Access Portal, available here.
Bellarine Office: Contact your Property Manager directly for maintenance requests on 0432 502 639 or via email at bellarinepm@fletchers.net.au.
Maroondah Office: Please send maintenance requests directly via email to maintenance.maroondah@fletchers.net.au after hours or contact your Property Manager direct during business hours.
Projects - Surrey Hills Office: Contact your Property Manager directly for maintenance requests on 0450 858 074 or 0420 297 006.
Yarra Ranges (Tecoma/Olinda): Contact your Property Manager directly for maintenance requests.
What counts as an urgent repair in New South Wales?
For information about what is considered an urgent repair, please see the relevant section of the Residential Tenancies Act.
What counts as an urgent repair in Victoria?
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A burst water service
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A blocked or broken lavatory system
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A serious roof leak
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A gas leak
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A dangerous electrical fault
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Flooding or serious flood damage
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Serious storm or fire damage
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A failure or breakdown of any essential service or appliance provided by the landlord or agent for
hot water, water, cooking, heating or laundry -
A failure or breakdown of the gas, electricity or water supply
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Any fault or damage that makes the rented premises unsafe or not secure, including pest infestations or the presence of mould or damp caused by, or related to, the building structure
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A failure or breakdown in any appliance or fitting supplied by the rental provider that will result in a large amount of water being wasted
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A serious fault in a lift or staircase in the rental premises
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A failure or breakdown of any cooling appliance or service
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A failure to comply with any rental new minimum standards
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A failure or breakdown of any safety-related device