Privacy Statement
About Fletcher Real Estate and our website
Fletcher & Parker (Balwyn) Pty Ltd Trading as Fletchers Real Estate ABN 33 978 220 731 is a real estate agency business with the head office at 244-248 Canterbury Rd, Canterbury, Melbourne, Australia. Our principal activities are residential sales and residential property management.
Our privacy policy covers the business operations of Fletchers Real Estate and its Website: www.fletchers.net.au. To view our complete privacy policy, click here.
Ethics and policy
Fletchers Real Estate highly values its strong relationships with clients and often these relationships have been built up over many years. We are committed to the highest level of service because we "expect the best" for our customers, staff and partners. Data collection technology at Fletchers Real Estate will be handled with full and proper respect for the privacy of our clients. The data we collect will be handled sensitively, securely and with proper regard for privacy.
The information we collect allows us to better understand the needs and preferences of our clients. This understanding translates into a better, more relevant range of improved services that Fletchers can offer. More information on privacy legislation is available from Federal Privacy Commissioner at www.privacy.gov.au.
Anonymous access for our visitors
You can access our Website home page and browse our site without disclosing your personal data. You may also anonymously attend our auctions and public seminars, and access our advertising and promotional or public material for information.
Automatic collection of information
We do not automatically log personal data on our Website, nor do we link information automatically logged by other means with personal data about specific individuals. Our website may issue your web browser with a 'cookie' - this is used to provide you with functionality like our Property Shortlist, or to provide us with anonymous information (such as referring websites) that we use to measure the number of visits, average time spent on our Website and pages viewed. We may use this information to help us improve the operational performance and informational content of our Website. We do not use any automatically collected information to identify individual users or computers.
Data collection and purposes specification
We do not collect any personal or sensitive data from our visitors when they use our online services, except where the visitor initiates this, for example by inquiring or seeking sales and service. We do not collect information about our online visitors from other sources, such as private organisations, public records or bodies for web visitors. We do not engage in online 'spamming' or online mass-outbound marketing activities. We do not release personal information or 'data lists' for the purpose of commercial sale.
If you register online or provide personal data to Fletchers Real Estate by any means, we may use this information to provide you with specific targeted information about Fletchers Real Estate and declared partner products and services in support of your needs. We may store email addresses, telephone numbers, personal password, or other access devices so as to personally tailor information to you.
If online services are conducted to better understand client needs and profile of our Web visitors and clients, we will let you know how we will use any information provided at the time we collect it.
Personal information collected offline may be used for secondary purposes such as direct marketing. Wherever possible this will be collected directly, but in other instances may be collected from government or publicly available records, phone books or data lists or from third parties such as list brokers, who are privacy compliant. Wherever possible we engage in marketing activities where we do not use personal information, such as letterbox inserts.
See below for a table of personal data, how collected, and the purposes for which they are used by Fletchers Real Estate:
| Data collected | Purpose of collection |
| Personal Identifiers e.g. name, contact details. |
|
| Job Details e.g. role, title, responsibilities. | As above |
| Victorian Legislation - Sale of Land Act 1962 Residential Tenancies Act 1997 (residential tenants) Retail Tenancies Reform Act 1998 (commercial tenants) We may require our access to your:· Details above· Credit checking details· Residential Tenancy Database (of prior tenancy activities). | As above. |
| Real estate-related services or product sales marketing preferences e.g. market and rental appraisals. | As above. |
Our website links
Our Website does not enable our visitors to post information to be accessed by others or to communicate with other visitors. Our Website may include links to third party Web service providers, for the purposes of either displaying 'client reference sites,' or of providing related service and product information from partner service providers we believe to be of interest and use to individually targeted clients and prospects. Whilst it is a Fletchers Real Estate condition of partnering with all partner service providers that they in turn satisfy the same minimum privacy compliance standards, Fletchers Real Estate cannot be responsible for their content, or privacy policies or practices.
Privacy compliance
Our privacy policy is compliant with the Privacy Amendment (Private Sector) Act 2000. There are no global or regional regulatory or self-regulatory schemes applicable to our Website or organisation, but we have in progress a review with the objective of surpassing Australian privacy standards and meeting New Zealand and European Union privacy standards.
Contractors and third parties
In order to provide the range of services to meet client demand, we may disclose personal information to our staff and to engage a number of outside contractors and third parties to fulfil specific tasks on our behalf for property related service fulfilment and other purposes. These may change from time to time, and includes - relocation service providers; property valuers; gardeners; sign board writers; copy-writers; draftspeople; photographers; maintenance people and the like; marketing service providers such as printers; insurance and finance firms and brokers; landlords and agents; referees; tribunals, courts and legislative bodies; credit and collection agencies, including the National Tenancy Database and Remington White; utilities; banks and mortgagees; solicitors; ours and your representatives and advisers. We require all such contractors to be privacy compliant in effect, and have agreements in place where appropriate with such contractors employed by Fletchers Real Estate Pty Ltd.
Privacy support
If you have an enquiry, feedback comment or concern about our privacy policy, or wish to update, correct, verify or access your personal information held by us, please contact our Privacy Manager:
| Name/designation: | Tracy Fitzclarence |
| Address: | 244-248 Canterbury Rd Canterbury |
| Phone Number: | 03 9836 2222 |
| Fax Number: | 03 9836 0001 |
| Email Address: | |
| URL: |
COLLECTION NOTICE - PRIVACY ACT 1988
SPAM ACT 2003 AND DO NOT CALL REGISTER ACT 2006
Our Fletchers team (which includes related bodies corporate, franchisees, and agents) collects personal information from you during open inspections. We do this firstly for security purposes, and it is a condition of entry to the premises that you provide this information. Personal information is any information about you that identifies you or by which your identity can be reasonably determined, including your name, contact information and driver's licence number. We may also collect and use your personal information to contact you in relation to this property as well as other properties, products, information and services which we believe may be of interest to you. If we subsequently provide services to you, your personal information may also be used for the provision of those services. All personal information we collect will be stored securely in hard copy and/or electronically, on servers located within Australia. We may use a third-party provider for software and data storage, including cloud-based products and services, to maintain our electronic records. Our Fletchers team and service providers, located in Australia and the Philippines, will have access to and use our electronic records from time to time, and may access and use your personal information for the purposes stated above. We will not otherwise disclose your personal information to any other third-party without your consent. By providing your personal information you consent to us collecting, storing, using and disclosing your personal information in the manner set out above. You acknowledge and agree that this consent is effective for the purpose of the Privacy Act 1988, Spam Act 2003 and the Do Not Call Register Act 2006. If you prefer not to be contacted, please advise our Sales Consultant at the open inspection, or call your local Fletchers office. You will also have the opportunity to opt-out from receiving marketing communications at any time. If you would like to view the personal information collected about you, or correct any information that is inaccurate, incomplete or out-of-date, please contact your local Fletchers office. If you have any complaints regarding how Fletchers may have collected, used or disclosed your personal information, please do not hesitate to contact us at Tracy.Fitzclarence@fletchers.net.au so that we may promptly remedy the situation. Our complete privacy policy can be found at fletchers.net.au.