Maintenance - Urgent Repairs
Maintenance - Urgent Repairs
If your Property Manager is located at the Canterbury, Balwyn North, Blackburn, Doncaster East (Manningham), Glen Iris, Waverley and Warrandyte offices, please Click Here to go to our Tapi maintenance system to report general and urgent maintenance.
If your Property Manager is located at the Eltham, Mooroolbark, Olinda, Ringwood, Belgrave/Tecoma or Wollongong offices, Maintenance Manager is available to report general and urgent maintenance.
If your property is managed through any other office, please contact the office direct for repairs instructions.
What counts as an urgent repair in New South Wales?
For information about what is considered an urgent repair, please see the relevant section of the Residential Tenancies Act.
What counts as an urgent repair in Victoria?
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A burst water service
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A blocked or broken lavatory system
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A serious roof leak
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A gas leak
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A dangerous electrical fault
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Flooding or serious flood damage
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Serious storm or fire damage
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A failure or breakdown of any essential service or appliance provided by the landlord or agent for
hot water, water, cooking, heating or laundry -
A failure or breakdown of the gas, electricity or water supply
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Any fault or damage that makes the rented premises unsafe or not secure, including pest infestations or the presence of mould or damp caused by, or related to, the building structure
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A failure or breakdown in any appliance or fitting supplied by the rental provider that will result in a large amount of water being wasted
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A serious fault in a lift or staircase in the rental premises
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A failure or breakdown of any cooling appliance or service
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A failure to comply with any rental new minimum standards
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A failure or breakdown of any safety-related device