From the time we first engaged Fletchers we found Mark and his team to be very friendly and helpful and gave us a high level of confidence that they would look after us.
They achieved a great settlement and we trusted Mark's advice to sell before auction. Mark has continued to support us as we approach the settlement date.
I would recommend Mark and his team to any friends who are selling their home.
One of my favourite parts of dealing with Fletchers was seeing Mark Fletcher in action as the auctioneer! Having witnesses others in this role from other agencies, Mark is by far the most engaging and interesting auctioneer I've seen. Bravo!!
This was the least stressful house sale I have ever been involved in. I had total confidence in Mark, his attention to us and to the property was wonderful. Keep doing what you are doing!
Mark was an attentive and inclusive agent. I was very happy with his efforts for me. He is a master Auctioneer! Having witnessed a few auctions now he has very little competition go the quality engagement and entertainment he offers. The A’s in the rapport that he has with his “audience” are what I think makes him so successful. Not every auctioneer has that skill! For that reason, he was able to encourage an excellent outcome for my property. I am very happy grateful for his skill and effort.
I hereby recommend Fletchers Estate Agents for any issues concerning property particularly in the Balwyn area and wider eastern suburbs.
This recommendation is based on experiences dealing with Fletchers over four years in managing the needs and responsibilities of tenants and the ultimate sale of the property.
During this period Fletchers attention to detail, timeliness in solving problems, understanding of the market and execution of a sales plan was of the highest order.
We were very happy with the sale of our house in Murrumbeena. Unfortunately, during the sales campaign my brother passed away and Mark's sensitivity and professionalism shone through. It is with pleasure and gratitude that we would highly recommend Mark. He made sure everything worked out and we got the price we wanted for the sale of our home. Thank you Mark.
Mark Fletcher and his team members Michelle Haines and Nathan Aaron were fabulous throughout our whole campaign. From the first time we met Mark we knew he was genuine, respectful and told us the truth. Our experience with other agents has been conning, as they only told us what we wanted to hear. Michele did an amazing job organizing our display furniture and was very professional and responsive throughout the campaign. We always felt that she was on top of things and organised. Catherine Slattery did a wonderful job with our marking campaign. Overall we were extremely pleased and satisfied with the professional and honest staff at Fletchers.
So pleased I picked Fletchers after being advised by my Uncle to contact Rob. After dealing with pressure to sign up with other organisations, I was very much at home with Rob’s calm and genuine approach. I always felt like Rob, Mark and Michelle were working for our best interests and that was comforting during a stressful time. At no time were they pushy or did they put any pressure on us. I could not recommend Rob, Mark and Michelle enough to anyone and if I ever have to sell another place, I know where my first port of call will be. I was so pleased with the result and I certainly owe my Uncle a bottle of red for pointing me in the direction of Rob Fletcher.
I would not hesitate to recommend Rob, Mark or Fletchers to anyone looking to sell a property. Rob was thoroughly professional. His knowledge and expertise guided me through the selling process. Mark was instrumental in my property being sold before auction and achieved a remarkable result through his hard work and diligent approach. The whole team at Fletchers was very professional and a pleasure to deal with. I look forward to working with them again.
On behalf of Liz and myself, I would like to express our gratitude for the professional and engaging way that Rob Fletcher, Mark Fletcher and Michelle Haines handles our sale. The price achieved was beyond our expectations, largely due to the number of potential purchasers that they attracted and Mark's excellent work as auctioneer on the day. Thank you all again, a great team effort.
I haven’t the words to describe how happy and impressed I am with every phase of the sale of my property. Steve and Mark were friendly, obliging, helpful, responsive and professional in every aspect of the marketing and sale. I recommend them highly and feel so grateful that I employed Fletchers. You deserve every success.
Mark Fletcher and Steven Zervas were a powerhouse pairing when my home went for sale this past month. They both quietly went beyond the call of duty to provide a seamless experience and a brilliant once in a lifetime record result. I have bared witness to many styles of Auctioneering over the years, but when I review and critique the footage of my own Auction I thank the gods for the delightful Mark Fletcher. This guy can dine with Paupers and Kings. He shows more integrity, style and low key control than others with many more years under their belt. My auction traversed zeros within 12 powerful minutes. He didn’t let the pace crumble, and when it got to a record price he politely asked for more until his audience was depleted. Its quite beautiful to watch. Together, Mark and Steven coordinated the hundreds of people who attended the auction, along with two Mandarin speaking representatives Kelvin and Scott, the delightful, unassuming yet powerful Michelle Haines potential purchasers had their undivided attention. This all resulted in this testimonial. Words can’t express how grateful I am for all their unique expertise being put into play just when I needed it most. As individuals each is unique, together they are a Fletchers powerhouse.
We were very thankful of the efforts of both Mark and Traci in selling the home. They were both very helpful and professional throughout the whole process. I would also like to endorse the Fletchers “system” of information etc. that is provided along the way. Outstanding.
In summary a truly professional job done by a truly professional organization.
We purchased our current house and sold our previous house with Fletchers in the 90s. I have also used Mark Fletcher to sell investment properties in Kew in 2012.
I have always been happy with my dealings with Fletchers, and had no regrets in selecting Mark to run the sales campaign of my property. Mark's enthusiasm and attention to detail, in particular his prompt feedback on the open for inspections, was all very positive. Mark also provided great assistance in arranging the tradesmen and stylist for the temporary furniture. This was instrumental in achieving the successful sale price.
A very successful sale thanks to Mark and his team.
Extremely happy with Mark's work throughout the (private) sale process. Mark acted quickly and showed a great deal of personal touch during the process. Great communication was also the key to ensuring the deal was completed. Extremely happy and would recommend Mark and Fletchers to anyone looking for a great agent.
I highly recommend Mark Fletcher for his professionalism and personal care with all aspects of the sale. He was willing to go the extra mile and assist at all times with advice and the result was simply outstanding
We just wanted to thank both Mark and Nick Fletcher for the marvelous support and expertise that you provided us throughout the campaign for the sale of our home. Your welcoming smile when I arrived at Blackburn on Saturday, Nick, your attention to detail that had the house looking fantastic with windows open in every room, made such a difference to the look and feel of the day – and I’m sure typified the way in which you ran every Open for Inspection. This warmth, along with your great business sense and sincerity, I’m sure contributed to a wonderful outcome for us on the day. With many thanks to you both for all your support and hard work,
Many thanks for all your assistance in selling our home. We felt like we were in very good hands – professional, prompt communication and sound advice. We were very happy with the end result in what was a very difficult property market. We would have no hesitation in recommending Fletchers, and in particular yourself.
A pleasure to do business with this company and the friendly consultants and staff. Highly recommend Mark and Fletchers to others for their excellent service and honest, reliable commitment to our requirements.
We were extremely pleased with the service provided and the result achieved for the recent sale of our home. We believe Mark Fletcher did an outstanding job. Mark was very enthusiastic in presenting our home, informed us immediately of any developments, and negotiated a great price. We have no hesitation in recommending Mark to other prospective vendors.
Recently we sold our home with the guidance of Fletchers. It was our first experience of selling a property and understandably one that brought with it many emotions as it had been our family home for forty years. The campaign was run calmly, informatively, and in the professional manner we were led to expect. We thank Mark especially for the respect he showed us throughout the campaign as he was aware that this had been out very happy home that we had built and were selling after raising our family there. We do wish Mark well in his future in his real estate career. Overall, we would like to offer our sincere thanks to Mark and Rob, and we have no hesitation in recommending them to our family and friends…or to anyone who is intending to buy or sell a property.
Mark and Julia - It feels like a few weeks have gone past since the auction day of our house. The fact is that our house was only sold last Saturday which feels so unreal. We still can't believe it! We would like to take this opportunity to thank you all for your total involvement in the sale of our house, from the very beginning to the very end! Mark, you are so confident and so good at your job! We have complete trust in you both and we feel that is why our house was sold on the day of the auction. After the auction, our friends made many positive comments about you being professional whilst conducting the auction and also about his connection with engaging the bidders during this process. Well done! We would not hesitate to recommend you to any of our friends who would be thinking about selling!
Thank you so much.
I just wanted to formally express our sincere thanks on behalf of our vendor and myself as an advocate for the excellent job you guys did in the marketing of this property, your outstanding performance in the manner in which you conducted today’s auction. This certainly was not a major sale in dollar terms, but your input and work ethic was as if the outcome was to be a multi million dollar project. Mark, your skill in your ‘no nonsense’, but yet powerful selling preamble to the auction was a treat to witness. As was the way in which you successfully handled the denomination of the bids. The way you conducted all communication with the vendor was also done at a highly professional and most effective level. I am sure you have a highly successful career ahead of you as one of the industry’s leading auctioneers. Mark, I am aware your excellent follow up with every buyer enquiry also played a large part in the success of this campaign, as has been the experience when we have worked together in the past. I must say that I drove to the auction through the driving rain with not a lot of optimism for a successful outcome to the sale. I should have not had such thoughts because today’s result was a continuation of every transaction I have had with the Fletcher Company. Each occasion has always provided great pleasure to be involved with the exceptional level of true professionalism ,integrity and highly diligent application to the task at hand. And each time the outcome has been highly successful. I guess we got off to a great start at the old “Wilburton Park” days, when I still have yet to see such a monumental effort and successful result put in by all the team, and most especially the truly brilliant job done by one of Melbourne Real Estate’s elite auctioneers. Thanks again guys. I hope we can do many more jobs together in the future.
May I say that the recent sale (Feb13) of my property in Burwood not only met, but exceeded my expectations. I had no hesitation in partnering with you and your agency in representing my family's affairs, as Fletchers real estate agency's reputation preceded it. To Mark Fletcher, Steven Zervas, your marketing team and the wider group, I send a big thank you for a job well done. I was impressed from our initial meet and greet, all the way through to the final sale negotiations. Every step was conducted in a fully professional manner, with good humour thrown in for good measure. The marketing campaign was well thought out and effective in targeting the buyer target market, which ultimately resulted in a timely sale, at a great price. I was particularly grateful for the candid and regular updates, both in person, over the phone and by email, where it was required. In particular, your market knowledge and negotiation skills enabled us to make the correct decisions at the time. I appreciate that you respected my interests with due care and diligence, by taking particular regard to the specific selling points, which made my property stand out from the competition. This extended to, but was not limited to the well thought out wording on the marketing material, through to the auction day itself. You presented my property in the best light and gave it every chance to succeed and therein lies the secret to your success. I have no hesitation in engaging your services again and would gladly refer you to anyone seriously considering selling their property. Keep up the good work.
I'd like to take this opportunity to thank Steven Zervas and Mark Fletcher both so much for all their hard work during the campaign, and particularly for the last few days which have been a bit stressful, but well worth the end result. I just want you both to know that although it's been a hard decision to sell, you have made the process a lot easier than I thought it would be. I cannot thank you both enough for your time, effort, dedication and professional approach. I was kept informed and the communication was great, particularly with your patience with having my family around. You are both young and enthusiastic and I wish you all the very best in all that you do. I would not hesitate to recommend you. Thanks very much you got a great result.
Mark was most attentive to our needs and requests, responding promptly and professionally always. He was warm, polite, kind, well informed and perceptive. He shared our delight when the house (our home of 38 years) sold exceptionally well. We thank him and highly recommend him. The whole team helped the sale seem positive, not something to be nervous of. Smart thinking and cool heads surrounded us at this stressful time,. Kindness and professional expertise abounded!
Although I purchased through Fletchers I got to experience the other side as a vendor. It was a hard decision to sell the family home but from the first meet and greet I felt very comfortabl;e. Steven Zervas and Mark Fletcher listened and advised me regarding the sale and the made the whole experience strees free for me. They were very friendly yet very professional. Their enthusiasm, effort and dedication is to be admired, I was kept informed at all times and would not hesitate to recommend them. They achieved a great result in a very timely effort. They are young, yet their people skills and their attention to detail help them stand out. I must not forget the most important point, and that is their negotiation skills! Boys thank you, a job well done. Good Luck.
Thanks to Steven and Mark for the outcome they achieved in selling our residence, one that has been our treasured home for the last 25 years. It was not an easy decision to make but they reassured us throughout the process and the sale price obtained exceeded our expectations. They were most accommodating of our circumstances and open inspections were conducted with a minimum of fuss and disruption to our household. They were great to deal with, put us at ease through what can be a stressful time with their friendly and engaging manner, and we would not hesitate in recommending Fletchers to neighbours, family and friends.
We can't thank Mark enough! We greatly appreciate all his support, advice, professionalism and patience, on the day and throughout the campaign; we were really impressed. Mark went above and beyond to get us a great price. Best auctioneer ever!
Just a short note of our sincere appreciation to Steven and Mark on the sale of our beloved parents’ home of 46 years. After our initial meeting with Steven and Mark and seeing their professionalism and presentation there was no doubt in our minds who we wanted to go with. My brother and myself had the most dealings with Steven and from day one he kept us informed about the whole process and number of people at inspections. Even to the point of going to my brothers place to drop off paperwork, we were really impressed with Steven’s level of service and attention to detail. On the day of the auction Mark’s persistence enabled us to get the best possible price, far exceeding our expectations. We all feel that Steven and Mark are an asset to Fletchers, and it’s been a pleasure to do business with them. We would have no hesitation in recommending Fletchers to anyone. We thank you from the bottom of our hearts.
Thanks to the complete team at Fletchers, I was able to achieve a selling price beyond my expectations, due to the due diligence of the selling agents Tim Heavyside and Mark Fletcher, as well as the wonderful support staff. The total experience was extremely pleasing and satisfying. Throughout the campaign I always believed that my best interests were being taken into consideration and that every effort was being made to achieve the best possible outcome. I would happily recommend Fletchers to prospective vendors.
Our auction a week ago was highly successful, and we are well pleased. I have waited a week before writing so that what I say is untrammelled by emotion, but what I would have said then is unchanged. We are completely satisfied with the whole process. It started with a call to Mark Fletcher. We had been very content on two previous occasions with Fletcher and Parker, and we are not in the slightest sorry that we allowed our trust in past experience to control our judgement. It has been fully justified. Some features, Mark's constant diligence in follow up and his care and response to any queries raised. We felt as if ours was the only property he would have to deal with for the rest of the year. And the others: the ever-helpful, patient, courteous administrative staff at Canterbury, the unsung heroes in the engine room: our interior designer, with her sound de-clutter advice; our photographer, who looked at our house in a way we'd never envisaged; our bits and pieces fixer; and our cleaner, no spider web survives me. Each one, in quite different ways, has contributed to our success. Strangely enough, we're going to miss them. They have been an integral, and very pleasant, part of our lives for the last two months. We are pleased beyond comment with the team effort experienced and will be delighted to recommend Fletchers any time.
Mark we cannot thank you enough for all your hard work throughout the campaign, and especially on the auction day. Your professional approach and light hearted personality made you a pleasure to work with and the whole process far less stressful. From the very beginning you were punctual and honest which we greatly appreciated...it was obvious you wanted the best outcome for us, and were not just telling us what we wanted to hear which we saw from other agents. The auction was the longest we have ever seen, 81 $1000 bids, and you persevered to ensure we obtained the best outcome which is a testament to your abilities as a professional in your industry. We do not believe another auctioneer would have worked as hard as you did, and we cannot express how pleased we were with our house sale. Your integrity, the Fletchers marketing campaign and attention to detail was second to none; allowing us to present our home to the highest of standards. The overall experience was terrific and we would recommend yourself and the Fletchers team to our family and friends selling property in the future. Next time we require and estate agent we will definitely use Mark and the Fletchers team; thanks for everything!
Jessie, Max, Judy and I would like thank Rob Fletcher and Mark Fletcher so much for the outstanding result we achieved today with the sale of the Nott Street property. We would like to compliment both agents and the Fletchers Group on the proficient marketing which they managed so well. We were very impressed with the communication level and the efficient way in which they both managed the campaign, and especially with their clear advice. It allowed us to keep a level head and feel we understood the process throughout. We will be only too prepared to recommend Rob and Mark's services to any of our friends or family, and we again would like to thank them for their professional and friendly advice at all times.
We would highly recommend Mark and Rob Fletcher, who provided clear advice and support in the sale of our property. Fletchers is certainly a very ethical business, providing excellent and professional service whilst achieving a very good result.
I would like to thank you, and your supportive team, for an excellent sales campaign culminating in a very good auction result and straightforward settlement. Your regular updates during the campaign were informative and helped keep me in touch with progress from interstate. In our discussion on the eve of the auction your assessment of prospective bidders was very helpful and turned out to be spot on.When I engaged Fletchers, I advised that trust was a major selection criteria – thanks for justifying that trust.
I have no hesitation in engaging your services again and would gladly refer you to anyone seriously considering selling their property. Keep up the good work.