20th March 2020 / Andrew Paterson: IMPORTANT NOTICE FOR TENANTS IN RESPONSE TO CORONAVIRUS EPIDEMIC

In light of the current situation with respect to the coronavirus (COVID-19) and with the advice from the Australian and State Governments and World Health Organisation, Fletchers have made the following proactive decisions relating to the safety of our staff members and as our duty of care to our community.

Working Remotely

From now on, our Property Management team work remotely from home with the exceptions of conducting open for inspections, final Inspections and preparation of condition reports, if required. Using cloud based systems and programs allows us the capability to continue to manage your property remotely without compromising on our service. Should you wish to contact your Property Manager, please email them or you can contact them via their direct phone line as their phone will be diverted to their personal phone during business hours.

Routine Inspections

Routines Inspections that are booked from Monday 30th March 2020 will be postponed until further notice. Any Routine Inspections prior to this date will go ahead as scheduled. However, if you have recently travelled overseas, been in contact with someone that has recently returned from overseas, or you are unwell or have come into contact with someone with coronavirus, please contact your Property Manager to cancel your Routine Inspection. Should you have maintenance that you were intending to report at the routine inspection we ask that you please report this via Maintenance Manager.

Rental Payments

Rental Payments and direct debits (if applicable to you), will continue as business as usual and rent will be direct debited on your rent due date (or the next business day if it falls on a weekend or public holiday). Our Finance department will be working remotely to process all rental payments and as we use a cloud based system there will be no disruptions to this process.

Our Office

Our office reception will remain open (Monday to Friday 9am – 5pm) through this period to allow for any tenants that are vacating to hand keys back. We ask that you please hand keys back in a sealed envelope.

During this period of uncertainty and as this is a rapidly changing environment, we will be reassessing our practices to ensure that we try to serve the needs of our tenants, landlords, tradespeople and staff the best we can, given the current circumstances. We will advise you of changes to our practices as they evolve over the coming weeks. We will endeavor to minimise the disruptions caused by COVID-19 but prioritise the safety and wellbeing of all our tenants, clients and staff.