Property Consultant, CAR (REIV) Jeanne Sheahan

We were very impressed with Robert, David and Jeanne. They kept us in the loop all the time with constant feedback after open for inspections. Robert and David were very honest, especially regarding the price of the house. David looked after Tina at the opens.

I have been involved with estate agents four times. Fletchers were by far the best agents as they were very professional and gave us constant, honest feedback. David and Robert were very friendly and approachable. They went above and beyond to make the sale of our parents’ home a stress free event. Well done, Thank you for your assistance, care and friendly manner. Wishing you all the best.

One of the standout comments in my first conversation with Rob was our shared belief that ‘relationships are the key’ and that selling a home required diligently acting in the best interests of the Vendor but also being available to purchasers. There were many aspects that combined to achieve a great outcome – the Fletchers’ team; David, Jeanne and others were available to guide and support the process throughout. David, like Rob, inspired trust and confidence and was a delight to deal with. Rob’s energy, enthusiasm, positive attitude and focused approach helped me to remain on track throughout the campaign. His local knowledge, continuous information flow, updates following each open and discussions on the best options leading to Auction ensured I was informed and part of the process. I couldn’t be happier. Thank you.

I am very satisfied with all that was, and is being done, in the sale of the property. I thought I was getting special treatment but I would think all clients get that. I am not aware of anyone wishing to sell their property but if I do I will most certainly recommend Fletchers Blackburn.

We wanted to take this opportunity to formally thank you for your work in selling our property on 19 September 2015. 2015 has been a year of unexpected shifts for us, and listing our property for sale was not something we had considered in any serious manner before the middle of July. We consider it a credit to your calm professionalism and the organisation of your team – in particular Jeanne and David – that listing and selling our property was a straightforward and successful process in such a short time frame. You and your team were at all times approachable, respectful, calm and communicated with clarity – we are grateful to have worked with you. We thank you for your flexibility in working with our wishes for the film; it was without a doubt a key aspect in securing the outstanding result at our auction. It would be remiss of us not to congratulate you for your natural and down to earth auction style. While we could hear you on the day we have since viewed the film of the auction and we both remarked that you were at – ease, approachable and genuinely seemed to enjoy calling the auction. The respect and appreciation you showed to us for the listing, to the area and the property itself, and to bidders on the day, as well as your touches of humour during the auction, made the experience wholly enjoyable. Certainly our result at auction was an extremely pleasing one. Undoubtedly, bidders play their cards close to their chests in the lead up to the auction but we appreciated being kept informed as to the interested parties and their feedback on the property as well as their intentions on auction day. In reality, it seems fair to say the result exceeded all the expectations that buyers were giving us but it was plain to see on the day that you, David and Riley worked collaboratively to help secure that result. Again, we thank you for the manner in which the three of you went about this; the auction at no stage felt like buyers were being bullied or manipulated and we both appreciated you pausing to thank bidders sincerely for their interest as the auction neared its close. You know, Rob, that we worked with you based on a recommendation from Jackie Evers and we are both happy to say that we are glad we decided to do so. Please know that we will happily recommend your services as listing agent and auctioneer in future and we trust that friends and associates will enjoy similarly successful campaigns with you and your team. With sincere thanks and gratitude.

The experience we had with Fletchers with selling our first home was brilliant. We actually purchased this same home through Fletchers to begin with. We would like to sincerely thank Ben Williams, Robert Sheahan and Jeanne Kalopita for the great result that you achieved for our family. Your warm, professional and no-nonsense approach was particularly appreciated. We would have no hesitation in recommending you to our friends who are considering selling their home.

To Rob Sheahan, Jeanne Kalopita, Ben Strimling and the Team at Fletchers, thank you for all being so good at your jobs. Michael and I are pleased with the sale of our house over the weekend. We want to thank you all for your professionalism throughout the entire process.

We chose Fletchers out of the 2 others we looked into because of the amount of constant information through phone calls and emails we received when we were looking at houses to buy. Every week we were getting called and you were working with us then trying to find us what we wanted.

When we decided to sell, it was then easy to choose your agency based on experiencing how much feedback and attention we had as a potential buyer, knowing this would then be the case for

potential buyers for our house.

This has been our first time selling a house so the experience was new to us. We felt very informed at all points about what was going to happen and what was happening next. From when we received the laminated month long scheduled of what was going to happen each day we could wake up and tick that off the list. Everyone we met early on - the photographer, reporter, stylist (always accompanied by the lovely Jeanne) - were all very good at what they do. On the day of the first open we had missed a phone call from Rob but the very informative and detailed message he left helped us feel at ease and to know that he and everyone knew what they were doing and that Fletchers was the right agency for us.

Throughout the campaign we continued to feel well looked after as a seller and appreciated the small touches like the flowers that got sent for the last two weeks of the campaign and the constant stream of information about the status of our sale.

Auction day I assume will always be the most stressful day for a seller with all the unknowns about what will happen. When the auction was paused for us to discuss what was happening I was stressed but Michael was more calm and happy to take the advice of Rob. Later when it was all over I asked how he could be so calm and he said that we just needed to trust Rob's judgement because he knows what he is doing. This was true and was always evident throughout the campaign and ultimately proven when we had a successful auction.

I know this is wordy and lengthy but I just wanted to make you all aware that at every point in the process that we felt confident in the decision to have Fletchers sell our home because we trusted that you could do your job and do it well. Thank you for hard work for the last few weeks. We have been happy customers. In many years to come when we have to sell our next house we will definitely be coming back to Fletchers.

Ben Williams has a very engaging, honest and collaborative approach to the 'journey' of selling a property. Both he and Jeanne Kalopita apply an eye for detail and personal approach that assisted in achieving the desired outcome.