Service Commitment

WE'RE COMMITTED TO MAKING YOUR BIG MOMENT COUNT!

Agency Solutions is committed to providing the highest level of service to our clients. We get our inspiration from our guiding principle, "Our clients define quality!". This principle has driven us to create a number of key objectives in the delivery of our service and they are:

"Our clients define quality!"

• To match our service delivery to our client's requirements.

• To ensure we tell our clients what they don't know.

• To create a knowledge transfer situation where desired by our clients.

• To actively manage our client's expectations, so throughout the process the client is satisfied with the progress of the project and is not surprised at what comes next.

Our clients define quality!" is our guiding service principle at Agency Solutions. It serves to keep us focused on the main game, which is to have a satisfied client. By ensuring we keep our efforts driven to achieving our client's objectives, which are usually a combination of cultural, financial and emotional, we can't help but to succeed in having satisfied clients.

Throughout the life of an assignment we ensure regular communication with our client to keep the objectives of the project and the current status at the forefront of our minds. We use simple but effective project planning methodologies to assist in keeping the project on the rails and driving it per the agreed timetable.

At the outset of the process we work to define the key objective, milestones and warning signs to guide us in our approach to communications and continuous improvement.