Julia Zorzut's Testimonials

I wish to convey my admiration and thanks to you Julia for the way in which the Fletchers Team has managed our property. All team members have been exceptional in their performance of their duties. In particular Jason Lee has been excellent. His determination in trying to find a suitable tenant for our property has been outstanding. The constant effective communication has been greatly received as we believe communication is paramount in all circles of business. We understand that times are challenging but Jason has been resilient when the chips have been down. Thank you again for your excellent service.

It has been a real pleasure from my end, and I can't thank you enough for all your help, follow ups, and also the team for managing our property, with the utmost professionalism and dedication throughout the years! So thank you.

Julia is always an absolute pleasure to deal with. She is friendly, professional, warm and efficient. If I ever have an issue or query, Julia always responds and acts immediately, and with a smile. I can honestly say that I have never dealt with such a fantastic property manager. It is rare for such a high level of competency and customer service to go hand in hand.

Thanks Julia and thanks Fletchers.

We are writing to express our praise for a truly outstanding employee at Fletchers - Julia Zorzut.

Julia had been managing our property for some years until its recent sale. From our initial interaction to the very last, Julia has been unfailingly reliable, trustworthy, diligent, courteous and personable. We have particularly valued her outstanding communication skills and keenness to care for both us and our tenants.

It has been an absolute pleasure working with Julia. We wish to commend and acknowledge her exceptional service and professionalism and would appreciate it if you would convey to Julia our sincere appreciation for a job extremely well done.

My husband, Chris, and I have been leasing a property in Month Albert North for close to two years now, during which time our Property Manager has been Julia Zorzut. Julia is not only extremely professional in the way in which she conducts her work, but is obviously passionate about providing excellent service. As busy people ourselves, we value her flexibility and greatly appreciate the fact that she is always on time and arrives when she says she will. She listens to our feedback and provides timely advice - we always feel heard and considered.

Julia has also been a fantastic advocate for us regarding our lease and property requests - she cares for both the tenant and the landlord and seeks to ensure that both parties are looked after. Emails and phone calls are always promptly replied to and returned, even if this means she has to extend her already long office hours.

Most importantly, Julia exudes a lovely warmth and friendliness, and is extremely personable and relatable. This has not always been our experience with Property Managers in the past, and we appreciate the lovely and professional person she is.

Hi Andrew,

I just wanted to sing my praises for Julia!! I am a home owner who has had to locate a secondary residence closer to my workplace. I found the process of searching and renting for a premises overwhelming with several agents not presenting an accurate picture of the rental premises. In addition, I would turn up to inspections, only to find the rentals were already secured or misleading or fought for. Julia has been very prompt in getting back to me despite my rather vague message inquiring about the apartment, and I expected no response (I was pretty over it by then). Julia is articulate, warm, professional, immaculately dressed and a straight shooter. I appreciated her guiding me through the various contracts and requirements to secure the property. Things have come a long way since I rented as a uni student with very little in pocket for a grungy house in Fitzroy !!

Anyway, thanks again. You are clearly a great boss with a forward thinking company as she has indicated in previous discussions. She definitely deserves a bonus!! At least shout her breakfast!!

How satisfied were you with the time it took Fletchers to lease your property?

10 – Not much down time between leases, good result.

How would you rate the level of communication from your Property Manager?

10 – Extremely good via email and mobile phone to let me know how things were progressing.

On a scale of 1 - 10, how courteous and helpful was your Property Manager and did they provide enough information to assist you?

10 – Lovely to deal with.

How satisfied were you with the internet advertising of your property?

10 – Extremely satisfied.

How satisfied were you with the end result?

10 – Extremely satisfied. Very pleased to have another tenant so quickly.

Would you consider Fletchers to manage any more properties for you in the future?

Yes.

On a scale from 1 – 10, how likely would you be to recommend a friend, family or colleague to use Fletchers Property Management services?

10 – Would definitely recommend. I have had good tenants for the last five years and the property has been taken care of. With Julia doing the inspections, all has gone well. I have been very pleased with the service from Fletchers.

I wanted to drop you a quick note to express my high degree of satisfaction regarding the exemplary service I recently enjoyed whilst dealing with your Agency. I refer specifically to the efforts of Julia Zorzut. The process of moving house is often fraught with difficulties, inconveniences and conflicting priorities. Ms Zorzut has gone out of her way to assist in resolving many of these issues rapidly and efficiently, enabling the whole process to be considerably less painful than that experienced with past relocations (there have been a few moves over the years). I must commend both Yourself and Julia for the level of service delivered. As a result of my recent dealings with your Agency, I would have absolutely no hesitation in recommending you to any prospective Investors and Tenants I encounter in the future. Keep up the great work!!

This is the second time I have used Julia in five years and both times she has exceeded every facet of my expectations. I personally wouldn’t dream of using another agent unless Julia herself didn’t want to take on the property. I couldn’t think of another professional person I have met in the last six years that I would recommend more highly than her. If Andrew Paterson ends up reading this, I hope he understands exactly how much of an asset he has in Julia as a valuable part of his team.

I wanted to take a moment to commend Julia on her outstanding service. Recently we have leased in North Balwyn and at every point of contact Julia has been courteous, professional, friendly and responsive. Without a doubt, Julia is an asset to Fletchers and the industry itself. We look forward to further dealings with Julia and Fletchers.

Given a couple of other townhouses in my development took more than a month to lease, I was not expecting my property to lease out within a couple of days of being listed on the internet. I was extremely happy at how quickly it leased out. This is a testament to the amazing work that Julia did to market the property in the best light possible. Julia communicated the entire process to me clearly and promptly. The whole leasing process was extremely well managed. Julia is extremely friendly and helpful and very pleasant to deal with. I was well informed throughout the whole leasing process. Julia did an amazing job with the internet listing. I felt that the property description and beautiful photos really captured the character of the property and really helped to attract the right tenants. I am extremely happy with the end result! Julia did an amazing job representing my property and we managed to find a great tenant in a matter of a few days. I could not have hoped for a better outcome!

Hi Andrew,

Thank you so much for the welcome email! I am looking forward to renting an apartment through Fletchers, due to the outstanding service in which I received off Julia Zorzut. As I am currently living interstate in Sydney, Julia has made the transfer incredibly easy for me.

Many thanks to you and the Fletcher team.

FB

Julia,

Your continual follow up and attention is first rate and it is truly appreciated.

I admit to being difficult to contact at times but your perseverance and professionalism in doing this is benchmark in a service industry as is your friendly and courteous manner. Your cheery disposition stands you in good stead in challenging circumstances and does not go unnoticed.

Both Fletchers and Andrew should be proud of the fine work you do. You are a credit to them.

During my search for a rental property I met with many property managers - some good, some not so. However, without a shadow of a doubt, Julia was by far the most professional, well presented and helpful that I encountered. Nothing was a hassle, she always responded quickly to my enquiries and all done with a friendly smile. She is an absolute asset to your team and you should be very proud to have her representing your organisation.

I am extremely satisfied with with the time it took to lease my property. Julia's level of communication is 10/10. Julia is extremely courteous and helpful, as was Anna in Julia's absence.

If someone asking me 'who do you trust to manage your properties?', I will not hesitate to recommend Fletchers.

100% satisfied with the service from Julia. The service has exceeded my expectations.

Julia consistently provides outstanding service.

My Property Manager Julia Zorzut is courteous, helpful and prompt. She has been a pleasure to deal with - particularly after my experience with another company a few years ago.

Julia is an asset to your organisation, she was prompt, professional and got the job done with minimum fuss. My deal wasn't a stock standard 12 month lease, but she was able to create a win - win situation and I was absolutely stoked with the final outcome.

Andrew, once again I wish to commend and thank Julia for her exceptional service in re-letting our home. She has had to deal with added issues associated with the swimming pool and new fencing. As always she has responded to our needs and we have great confidence in her to manage our property. Thanks also to other staff who have assisted.

We have been building and leasing property now for 15 years and We have tried many different agencies to manage them. We have been with Fletchers now for the last 5 years and find them to provide an excellent property management service. They are professional, courteous and deliver consistent results.

Julia made finding a tenant for my apartment a breeze. She kept me informed of what was happening as it happened in regards to applications that came through. She gave great detail to each application to allow me to make an informed decision. I wouldn't want anyone else dealing with my investment!

We asked Fletchers to manage two units for us that were offered for rent in early January, a time when many people are away. I am more than pleased with their work and if the second unit is let - I would be ecstatic - given that there are several units in the same building available for lease through other real estate agents.

Thank you for leasing out our property in such a short period of time, I find the detailed reference checks you were able to gather in just one day amazing. I wish I could rate your service 11 out of 10.

Thank you for being so proactive and accommodating during our stay at Charles Street. You have made the rental process seamless and enjoyable and as a result we have really enjoyed living here over the past year.

Julia has exhibited outstanding qualities of diligence, long work hours, the usual Fletcher courtesy, fast service and excellent diplomacy in handling sometimes fractious tenants and landlords. Fletchers have a employee who is worth nurturing for the future.

Thanks to Julia for all her help over the last few years. She has always been so attentive and service focused. Being both a property owner and renter, it's refreshing to deal with a property manger who is equally focused on the needs of the tenant as well as the owner.

We have had an extremely professional and stress free 2 years with our rental property. Julia Zorzut has managed our property during this time. Julia has been a pleasure to deal with and is a real asset to the Fletchers team. I wanted to communicate this as it often doesn't make it to her direct report and beyond.

I would have absolutely no hesitation in using Fletchers again and would certainly advise others of our great experience. Well done Julia.

Just a quick note to say how impressed I am with Julia's level of service. Haven't been in a rental for 15 years and right or wrong thought that if we encountered a maintenance issue then there would be a long turnaround time. Boy was I wrong. Julia is extremely responsive and efficient. The reality of this is that we are also property owners and will come to Fletchers in first instance in the future if we need to buy or sell.

I've always rated Julia highly when completing the periodical feedback form however I would like to provide this feedback in recognition of Julia's great customer service. One of the properties which Julia is managing for me had a leaking problem which took a long time and a lot of coordination effort (with adjacent property owner, council, department of housing, service me, tenant) to resolve. Julia has been patient and professional in those dealings and has kept me up to date on progress. On other requests, such as evaluation of a potential new property, advice on maintenance work required to attract higher rent, not only is she prompt and responsive, the information provided is comprehensive and very well thought out. She is no doubt the best agent I have come across.

I have referred her to a friend, who was very happy with her service also. Finally, I would like to thank Julia for her great service.

I just want to let you know that Julia is fantastic to deal with from a tenant perspective – and I imagine based on our experience with her that your other tenants and landlords would say the same. She is prompt, thorough, helpful and has a great attitude. I never feel fobbed off or that I am just a tenant, which I have to say I have felt with other agencies. It’s also really lovely to deal with someone who is happy to inject their own personality into the relationship – she is bright, sunny and really does have a genuine approach. My job is in human resources and training and as part of this I conduct lots of customer service training where we look at what constitutes best practice in customer service. I am only telling you this to reinforce that Julia is a very real example of great service.

Just a quick note to praise Julia. This is our first time as renters, and Julia has made the whole process a pleasure. She is prompt to answer emails, fixes any problems with speed, and is a delight to deal with. Professional and friendly, she is an asset to your company. We have

dealt with her for over 12 months now and I look forward to continuing my association with her. A delightful young woman.

Julia Zorzut is the best Property Manager we have dealt with – living in Sydney, we rely heavily on her to manage our Hawthorn East house effectively being our “eyes and ears” - Julia has sourced great tenants, gives first class advice, prompts us and follows up politely (without nagging), keeps us fully informed as to how the tenants are feeling, and comes back to us quickly whenever we have a request...she is a great representative for Fletchers.

Just wanted to give you a quick email to say how grateful we are to have Julia look after our property in Balwyn. She always gets everything sorted without fuss whenever something comes up for our attention. We are also impressed with her rapid communication. My husband and I wanted to express our satisfaction with her service. Please kindly convey our feedback to her.

I would like to commend the excellent service that we have had from property manager, Julia Zorzut over the time that she has managed our North Balwyn portfolio. This portfolio has not been an easy one and has included managing two very different properties and two very

different tenants. In the process, Julia has clearly demonstrated the following very sound skills: -

1. Responding quickly to our requests with appropriate feedback and follow up.

2. Actively keeping both myself and my brother in the loop even though we do not live in Melbourne.

2. Very competently negotiating rental changes, the timing of tradespeople and the vacating of the properties.

3. Showing very good knowledge of VCAT laws and making appropriate and just recommendations as required.

4. Very good communication with a variety of tradespeople and overseeing the various quotes and work required.

5. And finally treating us with much courtesy and offering us a much appreciated helping hand.

I have no reservations in recommending the work of Julia Zorzut and by association, the work of Fletchers, to anyone. Could you please pass on my thanks and congratulations to her and I wish her and Fletchers much success in the future.

Just a note to commend Julia to you – Alison and I are blessed indeed to have Julia as our property manager for both our Montrose Street and Second Avenue properties. Apart from being a delight to work with, she is consistently pro-active and goes “the extra mile” for us as I am sure she does for her other clients. Being a long way away from home, it is reassuring indeed that she is looking after our best interests for our properties. Any organization's best and most valuable assets are their professionals and Julia is one of the best!

Kind regards

I am very happy with the communication I have with Julia Zorzut. She is an asset to your company.

May I just take this opportunity to commend you on the structure of your e-mail report. Well done. I wish more Portfolio Managers had your writing skills and ability to state the facts in such a precise and unemotional way.

Just a quick email to let you know how happy I am with Julia. She is always prompt at getting things done and is a pleasure to deal with. It's nice to know that she is taking care of our house, especially because we are living interstate and can't be around to check on it.

Hello Andrew and the Fletchers Group. Congratulations on your achievement at the REIV Awards. Hoping a few bottles of bubbly was consumed by the team. I am a tenant and the service I have received has been excellent. My property manager is Julia Zorzut. She is an absolute pleasure to deal with and I find Julia to be very approachable and efficient. I would like to wish you and the team all the very best for next year with the REIV awards.

I rent a property in Mont Albert North through one of your senior portfolio managers Julia Zorzut. I have been renting this property since 17/02/09 - this has also lead me (being an electrical contractor) to be able to assist your rental portfolio in maintaining property and clients to the best of my ability. To date Julia has been always prompt and effective in handling what is only myself and one house thus also providing me with the opportunity to provide a service under the umbrella of Fletchers Real Estate. If this is a reflection of you and your company values i can see how your dinner was rewarded with such commendations. I look forward to managing the relationship and congratulate your success.

Congratulations on all your awards Andrew. I have never had cause to complain of the service in all the years we have been involved with several properties with your staff. Julia is outstanding with her hard work ethic. Cnogratualtions all.

Just want to say thanks for your assistance over the past 7 months or so, it has been much appreciated. You have been absolutely professional in the way you have conducted your business, wish our Agent had the same work ethic as you, things may have turned out better for all of us. Yes we have settled back into Romsey, and Jen has the house looking great, It sure is nice to be home, even though I have to travel, it's worth it. Thanks again for all your help!

I am letting you know that Julia is efficient in replying to my request for financial statement. Please give her a word to encourage her.

Thanks again for all your help over the last few years. As we live overseas, your help has been invaluable.

You certainly have a most skilled and enthusiastic employee in Julia Zorzut and I wish to commend Julia on her graciousness and efficiency. Julia is always respectful but thorough, when she visits us for our six monthly inspections. Whenever we have a request for maintenance or a request for the owner, Julia always expedites the request with alacrity. We would have no hesitation in recommending Fletchers' Canterbury simply from our experience with Julia.We are delighted that Julia has not moved on to other roles that we are certain she would be most skilled to undertake, since we can continue our contact and be well served by Fletchers' of Canterbury through Julia.

We thank you very much for your quick and efficient action even though you were on leave. It has always been a pleasure dealing with you as you provide quality service. We look forward to any other future dealings with you and wish you all the best.

Just wanted to say thank you to Andrew and Julia for acting professionally during the resolution of the bond issue. We realise that the delays in resolving the issue was in no way an issue with Fletchers. Julia has been very professional and competent in all our dealings with her during our lease.

I wanted to shoot you a short note to express my appreciation for the impeccable standard of work and service from Julia.  She truly is a delight to deal with.  Nothing is any trouble and she always takes the time to explain anything that we ask of her. In spite of the fact that she's not even managing the property for us.  If we weren't around the corner, I would definitely have her do so.

Personal, professional service gives us peace of mind with everything associated with our rental property. We have purchased, sold and rented out property with Fletcher's, so many thanks to the entire team. We have and will continue to recommend Fletchers to our family and friends. Well done! Thanks to Andrew, Jason and Julia.

Julia, a thank you to you and the Fletchers team for managing our property in the last 12 months. The whole team was extremely professional and attentive to all of our requirements and we would have no hesitation in using or recommending your services in the future. Thank you again and best wishes.

Julia has been an absolute delight to deal with, and has a gift for keeping both parties - tenant and landlord - happy, well informed, and their needs considered. We knew Julia would look after our tenants well and treat them with the respect they deserved, but would also take care of our interests as owners at all times. We have had a dream run as a landlord thanks to Fletchers, and Julia in particular. Thank you Julia! 

I have been very happy and impressed with the professional calibre of two fine Fletcher's staff members. Julia and Cherie are vibrant, assertive and quick responding professional agents, who have thus far represented and managed our property whilst we live in Hong Kong, to our full satisfaction. May it continue.

Julia, it was a pleasure to live in that house for last three years and you were the most kind agent I ever met. I was happy with Fletchers.