Property Management
Why lease your home with Fletchers?
Fletchers are experts at Property Management. Our dedicated team of professionals understands and listens to the requirements of both investor and renter. The team are committed to building personal relationships to deliver the best results. We command an enviable reputation in the industry, due to our local knowledge and understanding of property investment. With hundreds of residential properties under management, we know our business. Satisfied clients provide written testimony to our service, which we are happy to share. At Fletchers we are committed to meeting your needs by:
- Achieving highest rental and occupancy rates
- Sourcing reliable and suitable renters
- Ensuring rentals are paid promptly
- Processing all administrative documentation expertly
- Acting immediately on all rental provider and renter requests
- Maintaining communication with our rental providers at all times
Fletchers provide a total, anxiety-free property management service.
We also specialise in rentals for the corporate sector, and currently manage many prestigious homes in a market where there is growing demand.
At Fletchers we continue to innovate, improve and refine our systems and processes to ensure we stay ahead of the pack and provide the best possible service.
NET PROMOTER SCORE
The Net Promoter Score, or NPS, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs around the world.
Feedback from our rental and rental providers is extremely important to Fletchers, to help us better understand our client's needs and ensure we are on a trajectory of continuous improvement.
We are thrilled to have achieved our current NPS score of +69, and will continue to seek the feedback of our clients to improve and positively evolve our level of service.
The range of NPS scores starts from -100 to +100, and any NPS score above 0 is considered "good". Anything above 20 is considered "favourable", anything above 50 is suggested to be "excellent" and finally, anything above 80 is "world class".
Customer Satisfaction
The Fletchers team sends out a quarterly survey to our clients and a survey at the commencement of each new tenancy.
With a current satisfaction score of 4.3 out of 5, we are pleased that our clients are responding well to out levels of communication, expertise and helpfulness.