Senior Property Consultant & Auctioneer, BPRE, CAR (REIV) Michael Rosano

Unfortunately, I cannot give references or reviews on behalf of [company] however personally I was very happy with the level of communication and responsiveness of Michael.

The whole program was very professional, pleasant and featured excellent communication and information. All arrangements were carried out on time and without any fuss. We felt privileged to have the two Michaels to guide us through the sophisticated operation of the pre-sale weeks, the auction day and the follow-ups time with all its details. Prior to the auction there was the uncertainty attached to selling the home but Michael explained that if the marketing process was efficient we could expect a successful outcome. Well done Michael and team members.

After spending thirteen years in the one spot, deciding to sell the family home and move on is not an easy thing to do. The service, advice and support provided by Michael Richardson and his team at Fletchers gave us confidence in our decision to sell and take our property to auction.

At every step of the auction process we found Michael to be absolutely genuine in his dealings with us and he never failed to deliver on a commitment. Michael clearly enjoys his work and his natural enthusiasm, positive attitude and professionalism was evident at all times. In particular, we were impressed by the frequency of his engagements with us and the detail provided in reports on open for inspections and potential purchaser enquiry.

Fletchers behind the scenes administrative processes and support services including photography, graphic design and advertising were also most impressive – everything just flowed!

We were very happy with our auction outcome and would like to sincerely thank Michael Richardson, Michael Rosano and the rest of the Fletchers team for their efforts.

Michael was courteous, helpful and always available to assist and advise to make this transition as smooth as possible for me. A very helpful and pleasant young man to deal with.

The Property Consultants have provided excellent customer service to us as the purchasers. They are very patient, professional and friendly. Well done!

We have lived in our home for over 30 years and, although we never wanted to move, we thought it was now time for us to sell. Having seen what we call our "Fletchers team" in action at a friend's auction, we decided to take our thoughts one more step. The Fletchers team included Michael Richardson, Rob Fletcher and Michael Rosano.

Our first meeting with Michael Richardson was nothing but positive, His response to our home was encouraging right from the start. Michael explained the various methods of sale and although we were reluctant to auction, having seen him in action his explanation of the auction process made us feel more confident to go ahead.

Michael suggested ways to improve the presentation of the house without having to spend a lot of time, effort and money on it. Throughout all the inspections, Michael was always encouraging about the house, suggesting small changes and never made disparaging comments. He's certainly in the right industry because his energy in selling a house is extraordinary.

We were equally impressed with Rob Fletcher, who always made us feel relaxed and confident during the sale process. Rob definitely had a calming influence on us and we were always pleased when he was at the inspections.

We were also very impressed with Michael Rosano, who gave us good feedback with inspections and helped Michael Richardson. We have been told he was a great asset on the day of the auction.

We would highly recommend this team from Fletchers and when we have a house to sell again, will once again seek their services.

Recently, we had a pleasant experience with both Michael Richardson and Michael Rosano from Fletchers who helped to sell our house. Our dealings with Michael Richardson has been very positive right from the beginning. He has a pleasant and friendly disposition and was always willing to listen to our needs. The campaign processes were clearly explained in detail and all questions answered.

Michael Rosano, on the other hand, worked well with Michael Richardson in creating a happy and relaxed feel for both us as vendors, as well as for potential buyers. Michael Rosano always carries a friendly smile during the opens and is always well presented. I would highly recommend both Michael Richardson and Michael Rosano as trustworthy and good agents for anyone who is considering selling their house.

Most of my career has been spent within the property industry, either developing my own projects or consulting to a range of client companies including , Stockland, Coles Myers, Franklins, Woolworth's, and Macquarie Bank.

While most of my work has involved retail and commercial properties I have been involved in a large number of residential projects , from golf resorts and subdivisions to apartment towers. As development manager I have been responsible for the appointment and management of real estate teams both directly under my control or through major agencies. It should be no surprise therefore that when I chose an agent to sell my own property I am selecting an agent with specific qualities based on my professional view of the market. Before approaching Fletchers in Blackburn I spoke to a number of other agents in the area. Most of the local agents were easy to eliminate at the reception desk . If a customer can't get to an agent it makes it hard to do a deal. Agents that don't return calls are a waste of everyone's time. Michael Rosano struck me as an enthusiastic and professional agent with skills that transcend his age. He brings to his vendor a quiet, but firm, demeanor, punctual and efficient service and, importantly, a good rapport with those around him.

Unlike most vendors, I had very fixed ideas on how I wanted the property marketed and, to his credit, Michael listened to my instructions, made constructive comments but always did what was asked of him and more. I gave Michael a fixed sale deadline and required price. He then did exactly what was asked, clearly knew how to handle prospective buyers and he achieved the outcomes I needed in a week. Many agents become jaded in their approach to property and present a lacklustre style which is not appropriate to this local market. Michael gives vendors a youthful vigour, and an astute mind. I have no doubt that Michael will be an unstoppable force in real estate in years to come, and I will happily engage him again and recommend him highly.